Equipment Servicing & System Maintenance
Zen-Tel offers phone system maintenance and equipment servicing either on a case by case basis or through a maintenance contract. Services are centered in Kansas City but are available throughout the U.S. Getting your telephony equipment serviced with Zen-Tel ensures that you will receive service that is both high quality and efficient by industry leading technicians.
Maintenance contracts start at $3.50 per port with optional additions for voicemail systems. With a maintenance contract you are ensured that your phone system is never down for long and you will never have to pay for a new part when damage is experienced through normal use. In addition, common maintenance practices, such as moves, adds, and changes are provided at a discounted rate.
Maintenance contract holders have access to:
Advantage Online Store – Maintenance members and Zen-Tel telecom resale partners have access to our Advantage Online Store with discounted pricing on our entire product line.
Free Part Replacement – Parts need to be replaced periodically. If your telecom equipment experiences failure during normal use we will replace it and install it for free. Now your phone system can be fully insured.
Advanced Replacement – We will help you determine which parts are replaced most frequently and supply you with sufficient stock to cover your needs. With Advance Replacement you will rarely need to search for phone system components.
Priority Status – All contracted customers receive priority status for parts and services over non-contracted customer’s. In addition, all service under a contract has a guaranteed response time. Your system will always have guaranteed immediate support.
4-hour Required Response Time – For all major outages your contract guarantees you a 4 hour response time so your system can never be down for long.
All customers – whether case by case or contracted – will have access to Zen-Tel’s basic maintenance services, including:
Maintenance Evaluation – We will evaluate all of your maintenance needs before we charge you for any technical services. This way all problems get handled, and you don’t pay for services you won’t need.
Remote and Onsite Access – If you prefer more speedy service we can dial in to your switch and perform system functions from anywhere. If you prefer the personal touch of on-site maintenance Zen-Tel can also send a tech to you.
Fast, Personable, and Reliable Service – Our #1 priority is the customer experience. We will make sure your maintenance is handled completely and efficiently by our friendly technicians.
Service Guarantee – All services are covered under our 1 year working order warranty.
|Case by Case||Contracted|
|On Site Access||√||√|
|Moves Adds and Changes (remote)||√ ($99.00/hr.)||√ ($90.00/hr.)|
|Moves Adds and Changes (onsite)||√ ($99.00/hr.)||√ ($90.00/hr.)|
|After Hours Servicing||√ ($148.50/198.00/hr.)||√ ($135.00/180.00/hr.)|
|Part Replacement||√ (free if failed)|
|Online Replacement Ordering||√|
|Required Emergency Response Time||√ (4 hrs.)|
|Service Guarantee||√ (limited)||√|
|Service Fees (remote)||$99.00/hr.||Free for all equipment with 10% failure or more|
|Service Fees (onsite)||$99.00/hr.||Free for all equipment with 10% failure or more|