Ordering Information

Ordering Products

How to Order

Using the Cart – Once you’ve found the product you’re looking for click the Order or Order Now button and you will be taken to your cart with your item. From here you can either Continue Shopping or Choose a shipping method. You can add or remove as many products as you want to the shopping cart and the totals will be recalculated for you. Once you’ve added all the products you need and chosen your shipping method the Continue to Checkout button will become active and you will be able to proceed to checkout.

Checking Out – After you’ve selected the products you wish to order and chosen a shipping method you can ‘Continue to Checkout’. If you are purchasing for the first time you will need to register and provide your Account Details. Simply fill out the Registration, Billing and Credit Card Information, and Shipping Information forms and you will be taken to the checkout page. Make sure the order details are correct and click the ‘Place Order’ button. Most orders are shipped within 24 hours.

Payment Options

Pay by Credit Card – All online orders must be payed with a Credit Card or Bank Card. We accept Visa, Discover, Master Card, and American Express.

Pay by Check – We accept payments by check for over-the-phone or in office orders. If you would like to purchase and pay with a check you can contact us online or call (866)693-6835 to speak to a sales representative.

Financing Options – We offer financing for larger orders. Contact us to discuss financing for your purchase.

Changing My Order

Changing online orders – You can change your online order at any time after you’ve made your purchase by calling Customer Service at (866)693-6835. If the order has been shipped you will incur shipping costs for return of purchased equipment and reshipment of the changed order. It is recommended that you make changes to your order as soon as possible to avoid shipping costs.

Changing over-the-phone or in-office orders – As with online orders you can change your over-the-phone or in-office orders at any time after you’ve made your purchase by calling Customer Service at (866)693-6835. If the order has been shipped you will incur shipping costs for return of purchased equipment and reshipment of the changed order. It is recommended that you make changes to your order as soon as possible to avoid shipping costs.

After My Order

Order Monitoring – After your order you can access your ‘My Account’ page to check on order status or track packages. Simply click on ‘View History’ to find out the status of your order. If the status says ‘Order Completed’ you can track the package by clicking on ‘Track Package’ in the ‘Order Details’ interface or Account menu bar.

Printing Invoices – When the order has been completed you can print a copy of your invoice by clicking on ‘Print Invoices’ and print an invoice for a given order.

Warranty – Zen-Tel’s telecommunications products are covered under a 1 year full working order warranty. If a product fails we will refund you or replace it free of charge.

Return Customer Discounts – Return customers are eligible for online purchasing discounts. You can inquire about these from your ‘My Account’ page or by directly contacting us.

Support – Zen-Tel is available for any kind of product support, assistance, or maintenance contract you require after you receive your order. Simply call or contact us for product and service support and we’d be happy to help you.

Orders Outside U.S.

International Deliveries – Zen-Tel does ship to locations outside of the United States. However, online orders cannot be placed internationally. Please contact us for all international orders and we will respond to you promptly.

Resellers

Are you a Telecom Reseller? – If you are a telecom reseller interested in Zen-Tel’s bulk pricing discounts and wholesale pricing for Nortel, Norstar, Siemens, Rolm, and Avaya please contact us or call (866)693-6835 to speak with a sales representative.

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Warranty & Returns

Warranties

Warranty Information – Zen-Tel offers a 1 year full working order warranty. This warranty protects any purchase against failure due to inherent flaw for one full year from date of purchase. Products that are or become inoperable due to misrepresentation or inherent flaw will be refunded or replaced. Items that are misused or mistreated will not be eligible for replacement under the warranty. We pledge that your warranty is only a precaution to guarantee quality and that our products rarely have to be replaced.

Return Policy – For more information on our policies click here.

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Shipping

Choosing the best shipping method

Choosing a shipping method – You can choose between UPS Ground, UPS 3-Day Select, UPS 2nd Day Air, and UPS Next Day Air for online purchases. Because of our Central location UPS Ground is the most valuable choice for customers in the Midwest, Colorado, Texas, and most of the Southeast. For those regions UPS ground will take only 2 days for shipping time. For other regions UPS Ground usually takes 3-5 days. If you need the package faster you can choose shipping method accordingly.

Shipping Policy – For more information on our policies click here.

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Online Privacy

Privacy Statement – To view our privacy statement click here.