BCM50 Basic Call Center SW Authorization Code - NTKC0200

The Nortel BCM50 Basic Call Center Software Authorization Code enables Nortel's Basic Call Center software on BCM 50 platforms. The Software authorization includes functionality available for up to 10 active agents and 2 routing skillsets with voicemail.

Large Call Center abilities for your small office.
Basic Call Center provides capabilities you would expect in much larger call centers, but scaled and priced for the smaller Business Communications Manager 50 (BCM50). Using Nortel's skillset based routing design you can acheive maximum effeciency and call handling in even small 5-person offices. Skillset based routing eliminates call waiting queues and reduces call transfers by routing to the best possible group of agents for any call as determined by sophisticated skillset assignment tools. Plus, with 30 built-in announcements you can route callers to pre-made announcements to handle common issues.

Compatibility/Features/Details:

• Compatible with Nortel Business Communication Manager (BCM) 50 platforms
• Skillset-based routing eliminates call waiting queues and reduces call transfers by routing to the best possible agent for any call.
• Easy GUI-based management allows supervisors to determine and assign skillsets based on specifcs talents and advantages.
• Rich scripting capability enables supervisors to create operational policy for specific needs while conserving bandwidth.

Specifications

• Active agents: 10
• Configured agents: 20
• Skillsets: 2
• Routing steps per skillset: 20
• Built-in announcements: 30
• Lines (simultaneous calls): 15
• Skillset mailboxes for voice mail: 2

Manufacturer: Norstar