Nortel Meridian Max Call Center
For cost effective call center capabilities, the Meridian Max Call Center platform is a versatile and effective solution. Replaced by the new Nortel Symposium Platform, the Merdian Max is manufacturer discontinued and offers many comparable features to its replacement at a significantly lower cost. Plus, with Zen-Tel, you can still count on long term support for manufacturer discontinued items like Meridian Max, so you don't have to worry about the system lacking technical support or replacement hardware.
The Nortel Meridian Max is a fully integrated management information tool for traditional call centers. Offering intuitive management software with real-time and historical views and the ability to respond immediately to changes in call volume or other business conditions, the Meridian MAX is a versatile tool. Supervisors are given good flexibility in agent assignment, analysis, and call designation. Agents and supervisors can also select and assign the types of calls processed, so that different groups can handle different call classes. Some other supervisor functions include: changing call flow thresholds and reporting for insight into call processing, agent performance, DNIS statistics, abandonment statistics, queue performance and trunk utilization. The Meridian MAX call center platform, with expert management features, will not only increase the volume of your calls, but help you control the quality as well.
Compatibility/Details/Features :
- Meridian MAX is compatible with any Meridian 1 Option system including Option 11C, 21, 51, 61C, and 81C.
- Requires one of the Meridian MAX-SNN/SNNE or MAX-IPE/IPEE platforms
- Provides comprehensive, customized management reports, stored for up to three years and displayed in either tabular or graphic formats
- Configuration control allows call re-routing, overflow timer change and queue assignment change
- Interfaces enable third party solutions tools for forecasting, scheduling, adherence, network-level routing and wall-boards
- Increases the quantity of calls on the switch
